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Reservation Agent

Mövenpick Hotel · posted 55 minutes ago

Full-time Ikoyi Lagos Other

About the job

Location: Lagos, Nigeria Job Type: Full-time, Permanent Job Field: Hospitality / Hotel Reservations About the Role Mövenpick Hotel Ikoyi Lagos, part of the Accor network, is seeking a customer-focused Reservation Agent to manage room bookings, respond to guest inquiries, and deliver exceptional service throughout the guest journey. Key Responsibilities * Process room reservations accurately and maintain updated booking records. * Respond to inquiries about room availability, rates, hotel amenities, and services. * Upsell hotel services and amenities to maximise revenue. * Assist guests with special requests, VIP arrangements, and reservation-related concerns. * Resolve guest complaints professionally and coordinate with relevant departments. * Communicate with guests via phone, email, and in person. * Provide information about hotel facilities, local attractions, and events. * Prepare reports on reservations, occupancy, and guest feedback. * Support promotional packages and maintain accurate records of guest interactions. Requirements * Previous experience in hotel reservations or a similar customer service role is preferred. * Excellent written and verbal communication skills. * Proficiency in hotel reservation systems, particularly Resaweb and Opera Cloud. * Strong attention to detail, organisational skills, and multitasking abilities. * Ability to work under pressure and maintain high service standards. * Customer-focused approach with strong problem-solving skills. * Knowledge of local attractions and events is an advantage. * Hospitality-related education or training is beneficial. * Flexibility to work weekdays and weekends

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