Customer Service Representative at Onyx Beauty Hub

Lopterra leaders empower the business by investing in experienced professionals skilled to provide the core of our services, with a leadership influence that lies in the commitment to build strong, trustworthy relationships with our clients, candidates and amongst colleagues. Our team is widely recognised for their excellent service, professionalism and unmatched training services. As a team, we remain focused on the goal to continue being among Africa's top specialist Human Capital Resource company, thereby influencing our clients' bottom line positively and changing the lives of our clients and candidates.Job Overview Our client is seeking a dynamic and results-driven Operation and Ecommerce officer to join their team. The ideal candidate will become an integral part of their dedicated team, to contribute to the growth and success of their store. The Operation and Ecommerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales. This role requires excellent communication skills, a strong digital background, and a passion for eCommerce. Job Description Create and implement the strategy for sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery through 3PL to customers Create initiatives and new business ideas and initiatives that would boost sales Responsible for the business inventory & replenishment management (online & offline) Maintains online presence with high points on digital marketing Follow up on outstanding payments & negotiated transactions Liaise with other sales team member on customer orders interfacing between client & company Have product knowledge to effectively provide advice to customers on what brand will suit their needs Maintain an excellent customer service and professional relationship between the organization, existing and potential customers Overseas the entire business Operations, ensuring a lean operation is maintained Products research and development Communicating new product developments to prospective & existing customers. Develop and manage budgets, control costs, and expenses Prepare and communicate to management, daily, weekly and monthly sales, and activities report in line with the company sales target. And other tasks as assigned by the management. Job Requirement B.Sc preferably in Business Administration, Marketing, or a related field. At least 1 year of experience in e-commerce, sales, operations, or a related field. Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools. Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals. Understanding of order fulfillment processes, customer service and problem-solving Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery. Innovative mindset to generate new business ideas and strategies Ability to follow up on outstanding payments and negotiate transactions effectively. Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management. Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example. Attention to detail to ensure accuracy and quality in all aspects of the business.

LifeBank is a platform that makes blood available when and where it is needed in Nigeria to save lives. We mobilize blood donations, take inventory of all blood available in the country, and deliver blood in the right condition to the point of need.Summary We are looking for a creative, resourceful, and proactive Media & Communications Associate who can bring our mission to life through compelling storytelling, engaging visual content, and effective brand communication. Role Overview The Media & Communications Associate will be responsible for developing and executing creative content that communicates LifeBank's mission, activities, impact, products, and innovations to diverse audiences. The ideal candidate should have a strong eye for design, proficiency in graphic design and video editing, and the ability to independently brainstorm, develop, and execute creative content ideas. This role requires someone who is not only technically skilled but also curious, innovative, and passionate about using media and storytelling to communicate meaningful messages. Key Responsibilities Content Ideation and Development: Brainstorm and develop creative content ideas that align with LifeBank's mission, vision, products, and business objectives. Research industry trends, relevant conversations, and creative approaches that can improve the company's visibility and engagement. Develop content concepts, scripts, storyboards, and creative briefs for campaigns, social media, and other communication initiatives. Translate complex healthcare, technology, and logistics-related information into simple, relatable, and engaging content. Identify opportunities to tell compelling stories about LifeBank's impact, people, partners, customers, and innovations. Graphic Design and Visual Communication: Design visually appealing graphics for social media, digital campaigns, presentations, internal communications, and other brand materials. Develop creative concepts for flyers, banners, infographics, brochures, promotional materials, and campaign assets. Ensure all visual materials align with LifeBank's brand identity, tone, and communication standards. Create designs that communicate the company's products, services, milestones, and impact effectively. Video Production and Editing: Conceptualise, shoot, and edit engaging video content for social media, campaigns, events, and corporate communications. Produce short-form videos, reels, interviews, testimonials, behind-the-scenes content, and educational videos. Develop video scripts, storyboards, and creative directions where necessary. Incorporate appropriate transitions, subtitles, sound, motion graphics, and other editing elements to improve content quality. Capture and document relevant company activities, events, partnerships, and impact stories. Social Media and Digital Communications: Support the planning and execution of the company's social media content calendar. Create and publish engaging content across relevant digital platforms. Monitor content performance, audience engagement, and emerging digital trends. Recommend creative approaches to improve brand visibility, audience reach, and engagement. Ensure consistent and timely communication across the company's digital channels. Brand Storytelling and Corporate Communications: Develop creative ways to communicate LifeBank's impact and contributions to healthcare delivery across Africa. Support the development of newsletters, press materials, corporate presentations, and other communication assets. Document company milestones, success stories, partnerships, and organisational activities. Collaborate with internal teams to gather information and develop accurate, engaging content. Ensure that all external communications accurately represent the company's mission, values, and brand identity. Collaboration and Creative Execution: Work closely with the business, operations, commercial, and leadership teams to identify communication opportunities. Participate in brainstorming sessions and contribute innovative ideas for campaigns and brand initiatives. Take ownership of assigned creative projects from ideation through production and delivery. Manage multiple creative assignments while meeting agreed timelines and quality standards. Remain proactive in identifying new ways to improve the company's media presence and storytelling. Performance Indicators (KPIs) Performance will be assessed based on: Quality, creativity, and consistency of graphic and video content produced. Number and quality of original content ideas developed and executed. Timely delivery of assigned creative projects and campaigns. Growth in social media engagement, reach, and audience interaction. Quality and effectiveness of brand storytelling and impact communication. Consistency in maintaining LifeBank's brand identity across communication channels. Contribution to the visibility and understanding of LifeBank's mission, products, and services. Requirements and Qualifications Bachelor's Degree or equivalent experience in Mass Communication, Marketing, Media Studies, Graphic Design, Fine Arts, or a related discipline. 2–4 years of relevant experience in media, communications, graphic design, content creation, or digital marketing. Demonstrable proficiency in graphic design tools such as Canva, Adobe Photoshop, Illustrator, or CorelDRAW. Strong video editing skills using tools such as CapCut, Adobe Premiere Pro, DaVinci Resolve, or similar applications. A portfolio demonstrating graphic design, video editing, and creative content projects. Strong storytelling, copywriting, and creative communication skills. Ability to brainstorm and independently develop original content ideas. Good understanding of social media platforms, digital content formats, and audience engagement. Strong attention to detail and ability to maintain brand consistency. Good organisational and time-management skills. Ability to work independently and collaboratively in a fast-paced environment. Key Competencies: Creativity and innovation. Visual storytelling and design thinking. Strong communication and interpersonal skills. Initiative and problem-solving. Attention to detail. Adaptability and willingness to learn. Project management and execution. Ability to translate business objectives into creative communication.

Headquarters: Nairobi URL: http://m-kopa.com Join our expanding Product Growth team! We’re actively recruiting a Senior CRM Manager as we continue to scale at M-KOPA. Most senior growth hires get one channel and one pod for years. This role is built differently: you’ll own two of our core growth pods in your first year, then land where you’ve had the most impact. It’s a fast track to pod leadership, not a support seat. The Impact 💚 You’ll drive the conversion growth that turns customers into long-term, high-value ones, creating financial inclusion for Africa’s traditionally excluded. We’ve already helped over 10 million customers access over $2 billion in credit 🌍 The Opportunity 🏗️ Real ownership from day one. You'll be the one accountable for delivery in Repeat Phones, not shadowing or supporting someone else's plan. 🎒 Two growth motions, one year. You'll take on Digital Lending mid-way through, working directly with one of our strongest performers to understand cash loans end to end, then carry that pod solo for a defined stretch. Few people get this breadth this early. 🧭 A defined path, not indefinite floating. You'll build real expertise in our two conversion pods first, then move into Lifecycle in the second half of next year, reporting to the Lifecycle CRM Lead once you're there. The destination is set. What you bring to it is up to you. 🌍 Work inside a proven CLV engine. M-KOPA has helped more than 10 million customers access over $2 billion in credit. You'll be executing inside systems that already work, not guessing at what might. What You'll Do Phase 1: Repeat Phones. Take ownership of reactivation and upgrade campaigns in CleverTap, working closely with the Growth Lead there to understand what's driving the pod's numbers and where the next opportunity is. You'll be trusted to make real calls here, not just execute a checklist. Phase 2: Cross into Digital Lending. Work directly with the Digital Lending lead, one of our top performers, to understand cash loan growth end to end before taking it on yourself. Phase 3: Own Digital Lending. Carry primary responsibility for Digital Lending for a defined period, with the Repeat Phones lead available if you need a second opinion. Phase 4: Move into Lifecycle. In the second half of next year, join the Lifecycle pod full-time, reporting to the Lifecycle CRM Lead. You'll bring a year of hands-on conversion experience into a pod that's still being built, real currency for shaping what Lifecycle does next. Throughout all phases, you will: • Build and run multi-channel campaigns (SMS, WhatsApp, push, in-app) in CleverTap against pod goals • Track funnel performance and flag drop-off points to the pod lead you're supporting • Run structured experiments (creative, audience, incentive, or timing) with clear hypotheses • Turn what works into documented playbooks the next person can pick up • Keep data quality and campaign tracking clean enough that leadership can trust the numbers Key Metrics You'll Influence Repeat Phones: Reactivation rate, upgrade conversion %, unit economics per sale Digital Lending: Approval → disbursement rate, digital loan volume, approval quality Campaign ROI and payback period across both Your Environment 💼 Tech Stack: CleverTap (primary), Looker Channels: WhatsApp, SMS, push, in-app messaging Markets: Kenya, Nigeria, Uganda, Ghana What You Need • 5+ years in growth, performance, or lifecycle marketing, ideally in fintech, telco, or e-commerce, with real ownership over what a campaign or a pod achieved, not just involvement in it. • Judgment as much as skill. You can walk into a pod, understand what's working and why, and make calls on where to push, not just follow a brief. • Genuine appetite for pod leadership. This is a deliberate path toward owning a pod outright, and the breadth here is designed to get you there faster than a single-channel role would. • Hands-on fluency in CRM platforms like CleverTap, Braze, or similar, and comfortable reading a funnel or cohort without translation. • Energized, not unsettled, by ambiguity. You'll work across two pods and land in a third decision point by mid-year. If that sounds like an opportunity rather than a risk, you'll thrive here. • Strong enough presence to build trust quickly with senior leads across two different pods. Location & Benefits • 🌍 Fully remote role within UTC -1 to UTC +3 time zones • 🤝 Work with diverse teams across UK, Europe, and Africa • 📚 Professional development programmes and coaching partnerships • 👨‍👩‍👧‍👦 Family-friendly policies and flexible working arrangements • 💚 Well-being support and career growth opportunities Our Mission 🌍 We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact 💚 Our technology has created measurable change: • Connected 📱: 2.5 million first-time smartphone users connected • Prosperous 💰: 70% of customers use M-KOPA products for income generation, with 35,000+ livelihoods created for agents • Green 🌱: 2.1 million tonnes of CO₂ avoided through clean energy products, with over 127,700 circular economy products provided Why M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com. Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.

Headquarters: California URL: http://www.reframespace.com About Reframe Space Reframe Space Inc. is a fast-growing, US-based office space innovation company focused on helping businesses optimize their workplaces. Our products include office sound pods and modular conference rooms that make office space more flexible and functional. We grew rapidly the past year and are looking for someone to join our young, remote-focused team. We value initiative, clear communication, and consistent follow-through as we continue to grow. About the role You will own the day-to-day processes that build our organic digital marketing growth over time: developing prospect lists, running email and LinkedIn outreach, coordinating content production, and maintaining an active social media presence. This role is about steady execution, thoughtful follow-up, and improving results through a consistent process. You don’t need to be an expert in every channel. We’re looking for practical marketing experience, familiarity with lead-generation tools, and a willingness to learn. You will work with external content and video creators, oversee their output, and own the publishing process; you are not expected to produce all content yourself. This role does not include paid advertising management. Experience working with US companies and willingness to work US business hours are required. What you’ll do Lead generation and email and LinkedIn outreach · Research target industries, companies, and decision-makers. Use Clay, Apify, and similar lead-scraping and data-enrichment tools to build accurate, qualified prospect lists. · Use those prospect lists to support coordinated email marketing and LinkedIn outreach, with relevant messaging, contact verification, segmentation, and personalized follow-up. · Help create outreach emails, newsletters, product updates, and lead-nurturing sequences. Manage contact lists and support automated follow-up workflows. · Support LinkedIn outreach using automation tools thoughtfully and responsibly, alongside regular posts and engagement. · Maintain organized CRM records, track responses, and coordinate qualified leads and follow-up with the sales team. · Monitor lead quality, response rates, qualified conversations, and campaign performance to improve targeting and outreach over time. Content coordination and digital asset management Your primary responsibility is to oversee content creation and keep production moving, working with external content creators and video creators to deliver material ready for our channels. · Develop content briefs and coordinate deliverables, revisions, approvals, and deadlines with external creators and internal teams. · Guide content topics and formats around our products, audience needs, and marketing priorities. Check that messaging, visuals, and product information are accurate and consistent. · Organize product photography, installation photos, testimonials, videos, and other marketing assets so they are easy to find and reuse. · Help adapt and repurpose existing material into captions, graphics, short videos, emails, and website content. Basic knowledge of social media video creation is preferred; advanced production skills are not required. · Learn and experiment with AI-assisted content and video-generation tools such as Higgsfield. Social media and YouTube management · Own the content calendar, post scheduling, publishing, and day-to-day channel management. · Turn approved content from external creators into a consistent publishing schedule across social media and YouTube. · Prepare captions and channel-specific adaptations, coordinate any remaining edits, and make sure posts are published accurately and on time. · Monitor engagement and use results to improve future content and encourage inquiries, website visits, and meaningful conversations. What we’re looking for · Experience working with US companies and willingness to work US business hours as part of a remote team. · Practical exposure to digital marketing, organic lead generation, email marketing, or social media. Relevant freelance, internship, and project experience are welcome. · Working knowledge of Clay, Apify, or comparable prospecting, lead-scraping, and data-enrichment tools, with an understanding of how to turn prospect research into useful outreach lists. · Familiarity with LinkedIn outreach; experience with automation and personalized outreach workflows is preferred. · Strong writing, communication, organization, and follow-through, including the ability to coordinate external creators and maintain a publishing schedule. · Willingness to learn new tools, with attention to data accuracy, responsible outreach practices, and consistent execution. Helpful but not required · Basic social media video creation or editing skills and experience coordinating external content or video creators. · Familiarity with CRMs, email marketing platforms, social scheduling tools, and workflow automation tools such as Zapier or Make. · Exposure to B2B marketing, office interiors, furniture, architecture, or commercial products. How to apply Send your résumé and examples of marketing, outreach, or content coordination projects. Briefly describe the tools you’ve used, your contribution and results, your experience working with US companies, and your availability during US business hours.