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Customer Service Representative

Premium · Official

g126 Continental Travels · posted

Full-time Lagos Other

About the job

Location: Lagos Job Type: Full-time Job Field: Customer Service Salary: ₦180,000–₦250,000/month (during probation) About the Role The successful candidate will handle customer inquiries, resolve complaints, process travel bookings, and ensure excellent customer service. Key Responsibilities * Respond to customer inquiries across phone, email, and in-person channels. * Provide information on travel packages, bookings, visa processes, and other services. * Handle complaints, cancellations, and booking modifications. * Maintain accurate customer records and follow up on client satisfaction. * Coordinate with internal departments to ensure smooth service delivery. Requirements * HND or Bachelor's degree in a relevant field. * 1–3 years' customer service experience. * Excellent communication and interpersonal skills. * Ability to multitask and work under pressure. * Proficiency in Microsoft Office. * Familiarity with travel booking systems or CRM software is an advantage. Benefits * Performance-based salary increments. * Career advancement opportunities. * Pension and HMO.

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