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Headquarters: San Francisco, US (Remote) About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com. About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team. Responsibilities • Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. • Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. • Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates. • Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both. • Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel. • Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early. • Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer. • Triage product questions and issues, solving what you can and routing the rest to the right team. • Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data. • Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team. We're Looking For Someone Who Has • 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience. • A track record of managing relationships across a range of stakeholders, from business partners to technical teams. • The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders. • Experience turning product usage into a clear story about customer outcomes and ROI. • Comfort building and running adoption plans that tie daily work to a customer's larger goals. • Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots. • A collaborative approach to working across account teams and internal partners to move plans forward. • Good judgment for prioritizing which accounts and actions need attention first. Bonus Points For • Background in product analytics, growth, or data-driven product development. • Experience in a technical advisory or professional services capacity. • Familiarity with analytics instrumentation, event tracking, or data tooling. #LI-Remote Compensation The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here. Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information. Mixpanel Compensation Range $125,500—$169,500 USD Benefits and Perks • Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values • Make Bold Bets: We choose courageous action over comfortable progress. • Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. • One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. • Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. • Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. • Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 29,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Headquarters: Remote Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • TIME 100 Most Influential Companies (2023, 2026) • Fortune Change the World (2024) • CNBC Disruptor 50 List (2022, 2023, 2024) • Fortune Best Workplaces for Millennials (2024) • Fortune Best Workplaces in Health Care (2024) • Fast Company Most Innovative Companies (2020, 2023) • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: We are looking for a mission-driven health coach to join our team to provide world-class care delivery services to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their best experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to adapt and grow as we implement data-driven strategies for improving the lives of our members through a shared coaching model. As a Care Coach, you’ll coordinate care for our members beyond the digital space. Through goal setting and program opt-in, you’ll drive behavior change and improved outcomes for higher risk members. Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shift: • Monday-Friday 3-11:30p EST What You’ll Do: • Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change • Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design • Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach • Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers, influence sustained behavior change, and promote optimal health outcomes for members • Move fast to assess member knowledge and barriers and provide personalized health education to members across varying ages, backgrounds, cultures, and literacy levels • Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps • Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols and procedures to take appropriate action • Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners as needed • Embrace a continuous-learning mindset by participating in and leading efforts to improve quality of care and clinical outcomes • Act as a team player by providing coverage to ensure that all members across the Maven platform receive appropriate care and timely responses when needed What You’ll Bring: • 1- 2+ years experience in clinical work as a nurse (RN) with focus on patient education, motivational interviewing, and driving clinical outcomes • Demonstrated experience working with the maternity population and/or individuals navigating family planning or fertility care (trying to conceive, undergoing fertility treatment) • Training and experience coaching individuals to achieve specific health outcomes (ie, medication management, nutrition and exercise goals, managing blood pressure) • Ability to remain flexible with changes, work efficiently to meet member demand and have a growth mindset • Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes • Experience achieving KPIs relevant to patient outcomes, including but not limited to opt-in rates, follow-up adherence and member satisfaction • Demonstrated ability to quickly learn and adapt to new digital health tools and platforms, with comfort operating in a fast-changing tech environment • Embrace AI tools as part of daily workflows to enhance efficiency and improve member outcomes • Strong telehealth competency, including comfort in conducting phone outreach and video calls. Reliable access to high-speed internet • Health coaching certification (NBC-HWC or ICF) is preferred, not required • Experience in a start-up or fast-paced environment with ability to navigate systems quickly and adapt to change is preferred, not required • Experience coaching across multiple modalities such as video, text/chat, and phone; adapting communication style to fit member need is preferred, not required • Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required The base salary range for this role is $62,000 - $78,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. • Whole-self care through wellness partnerships • Hybrid work, in office meals, and work together days • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) • Annual professional development stipend and access to a personal career coach through Maven for Mavens • 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [sign in to see the email]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [sign in to see the email]. For general and additional inquiri...